Innovation – creating and sustaining improvement

Innovation is something that many companies seek, but not many actually have a firm grasp of how to achieve it. In this I note the distinction between any words spoken by leaders and the actions and behaviours that you see being carried out. That is, it’s one thing to claim to want or create innovation …

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Network of service - capacity and demand

Network of Services – understanding demand and capacity

In the previous post Visualising the Network of Services, we explore the idea of visualising a network with a few basic examples. In this post, we’ll explore specifically more details on how and why you would do this for understanding demand and capacity. Following this, I’ll also describe what potential actions you might like to …

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