The difference between work item types and classes of service
By Daniel Ploeg / April 1, 2021
Kanban work item types and class of service
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Evolve to better outcomes
In today’s competitive environment, companies like yours are increasing feeling mounting pressure to deliver better outcomes for customers. Every day disruptors are entering the market with new products and services that make growth, and not to mention survival, critical to your business. You know you need to get better, but don’t have the time or the resources to roll out large scale transformations.
“We keep seeing work go to our teams, but are not seeing the output we need”
Making work, and ultimately customer value, flow can be difficult if you can’t see what’s going on. Knowledge work is inherently intangible, thus you need a management method that will suit your work
“If I just had better information, I know I’d be able to make better decisions”
If you don’t have the right information about competing risks, as well as your ability to respond to these demands, you’re ability to choose better options for your future is severely limited
“I still have customer commitments I need to meet – I don’t have time to for a large scale transformation program”
Big bang transformations tend to live up to their name – you get a lot of motion but not a lot of forward progress. They tend to disrupt your organisation, whereas you need something that will allow you to disrupt your competitors
This is where Kanban can change the future for your company – one day at a time. Kanban provides a mechanism of continuous improvement to your everyday process. It also is a way to manage knowledge work – giving you visibility you never had before which will allow you to make better decisions to help your customers.
What we do
Kanban Training
Your people are the key to your knowledge work. Ultimately, they are the ones who will turn things around for you. Kanban training will ensure that your leaders and teams know where they need to start and how to progress.
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Every organisation’s path towards agility will be different. We have the experience of multiple kanban implementations in various organisations and can help keep you on the right path. Support your training initiative with additional coaching to help guide your teams more rapidly towards your goals.
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Kanban Training
For team members looking for a basic introduction
For team leaders looking to start kanban systems
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Finished my Kanban Management Professional yesterday with Daniel Ploeg. The best "agile" course I've done so far. So many great takeaways to apply at the team and portfolio level.
Brook FergusonLeading the ICT Delivery at Trinity Grammer
A very interactive and informative session guided by Daniel Ploeg with great insights into Kanban Management and its applications in various industries. The conversations throughout the 2 days have been a great learning for me personally. Thank you Daniel for this opportunity and experience. Looking forward to apply in my work and see some great outcomes!
Rujuta SomanContinuous Improvement & Innovation Engineer
I attended the Kanban System Design course during which I found Daniel to be very knowledgeable about Kanban systems and was able to bring real examples into the course. There was fantastic discussion during the course and Daniel was able to facilitate and guide the discussion so we all came away with understanding of options we can apply in our own organisations and circumstances. The course was well paced and I have referred to the supplied material numerous times since the course. I highly recommend Daniel as a coach, trainer and guide to anyone wishing to implement a Kanban system or supporting Agile implementations.
Steve LawrenceAgile Transformation & Delivery Specialist
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May 2021
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Daniel Ploeg
Daniel is a Accredited Kanban Consultant and Accredited Kanban Trainer. He is active in the local agile community presenting at conferences and running and attending a number of local meetups
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